STELLALANDER-VRYBURG: The SAPS Safer Festive Season Operational Plan was rolled out recently in all provinces.
The plan will see heightened focus on seven areas which include GBVF, combatting of serious and violent crime such as aggravated robberies, border security, strengthening by-laws, road safety, as well as illegal mining. “We are not going to co-govern with criminals. We are going toe-to-toe with them, our priority is the safety and security of all the inhabitants of this country and their property, police officers are instructed to also sharpen their responses to the most vulnerable in society, during the holiday period and beyond,” said Minister Cele. In a bid to improve and enhance service delivery, the SAPS has also launched a service rating platform where members of the public will now be able to rate the service they are receiving from all police stations across the country.
This online rating platform will allow all people within our borders to rate whatever service they have received at their local police station. “We encourage all people to rate every single service they receive from us so that we can have a clear picture of our performance in an effort to enhance our service offering. We want to win back the trust of our communities and we can only do so if we deliver and intervene if there are gaps “, said General Fannie Masemola. The Rate My Service online platform will give an opportunity to members of the public to respond to a predefined questionnaire, to rate the SAPS service. This can be done as and when they interact with SAPS services or at a later stage. The SAPS hopes that this project will encourage members of the public to sponsor suggestions for improved service delivery through participating in the online survey. Management is also encouraging all SAPS members to put more effort in rendering a professional, effective and efficient service at all times that the public deserves from the organisation.
